DELIVERY

We do everything possible to ensure that you receive your order as quickly as possible. We will handle your package within 24 hours, then it will be delivered to our partner carrier.

You can find the different delivery methods available in Metropolitan France:

- 📦 DPD 48H or Chronopost 48H delivery

- 📦 DHL International : 3-7J

👉 Please note that there may be occasional delays related to the health condition of the COVID19 and the handling by the national postal services but these deadlines are met 90-95% of the time.

We are doing our best to shorten these delays, and hope to offer you 1 Business Day Delivery in the near future.

Delivery by DPD, Chronopost, or DHL is free for all orders over 150€ in Europe.

Postage cost (Order < 150€):

- Colissimo/DPD : 7,90€ (for orders under 150€)

International delivery

If you wish to have a parcel delivered outside Europe, select international delivery in the checkout process. Additional charges may apply to some products, as well as VAT charges in countries outside the EU.

Please contact us if you have any questions.

👉 You will receive an email with the package tracking number as soon as it is shipped.

👉 You can track your package by going to "Track my order" on our store.

👉 You can contact us if you have any problem.

Please note that the order tracking may take a few days to update, it depends on the carrier and the current sanitary conditions related to COVID-19.

A problem with the Post Office ? Lost, broken or destroyed parcel?

It is regrettable that such an event has occurred, but don't worry, Damascus Steel will take care of the disputes for you. We have set up the 100% Satisfied or Refunded.

👉 100% refund of your order

👉 Free return of your product

We take full responsibility by immediately sending you back a new package at our expense.

You can track your order or contact us if you have any questions.

PAYMENTS

👉 Stripe : It is the one that ensures the security and privacy of your bank details. Thanks to them, we donate 1% of our sales to compensate our carbon emissions related to logistics.

👉 Paypal Checkout Express : Buy with confidence with Paypal buyer protection.

👉 Bitpay : We are CryptoFriendly, so you can buy your kitchen knives with your cryptocurrencies.

When you purchase online using your credit card, all of your information is entered into a secure SSL web page.

👉 Your banking information is SSL encrypted and sent to our payment provider PayPlug, who authorizes the transaction.

👉 We do not have access to your banking information and only store your personal information necessary for the order.

You accept different payment methods on our French e-shop:

👉 Main credit cards: Visa, Mastercard, Amex

👉 Paypal

👉 By bank transfer (contact us)

👉 Cryptocurrencies (contact us)

👉 Oney payment in 3X or 4X with fees (Conditions)

RETURNS - REFUNDS

Do you want to return your package to us?

👉 Free return of your order within 14 days after receiving your order. We do not charge you any return shipping fees.

👉 Refund within 72H. After receiving your return, we will refund you within 72 hours.

It will have to be returned in a new condition without any trace of wear, in its original box and with the instructions if they have been provided. Products with engraving or personalization request may be refused if personal information is displayed.

👉 REQUEST A RETURN

We do not charge any return shipping fees, but the customer is responsible for shipping costs. To return your package, you can:

👉 Send it to us with the carrier of your choice. The delivery with follow-up is desirable.

👉 Ask us for a return form to send back your order

To view our return policy, please follow this page.

Guaranteed 100% Satisfied or Refunded

We make every effort in the satisfaction of our customers, if however your order would not bring you full satisfaction , we will refund you 100%.

👉 Return your package

👉 Refund within 72H after reception

👉 No question

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🎁 Enter our raffle for a chance to get your money back🎁

Love the item you ordered, but still want your money back! It's possible!

Take part in our raffle to get a full refund for your order.To try to win it's simple, send us your review with your best picture.

👉 MORE INFORMATION

Live Customer Support

You can reach us directly through our online chat.

Days : Monday-Friday

Hours : 9:00-18:00

Send a message

- By mail

- On our contact form

Contact Us